We strive to create entertaining and engaging educational products that make it fun for kids to learn the fascinating stories of our past. And with our newest products, The Kids Guide and EverBright Kids, we aim to make it fun for them to learn about current events, too.
The launch of The Kids Guide series occurred just as the Coronavirus was appearing on our shores. Our team has been delighted and humbled by the overwhelming positive response and feedback we’ve received to this series and to our no-obligation introductory offers during this time.
So many of you have chosen to try the series for your children or grandchildren while you endured the lockdown, and for that we are grateful and we thank you for your business.
However, as with many so many other companies, the spread of COVID-19 has impacted our team and our ability to provide the timely customer service you deserve. Our call center hold times have been severely affected, and we have been unable to process the number of emails and messages we’ve received during this time within an acceptable timeframe because of staff shortages.
We sincerely apologize if it has taken longer than normal to respond to your messages. We fully stand behind our money back guarantee if you are unsatisfied in any way.
We appreciate your patience while we work hard to restore our customer service capabilities to our high standards. Our ultimate goal is your satisfaction, and we are committed to addressing all of your customer service needs.
If you have previously reached out to us with a support request and are awaiting a response, rest assured that we will respond very soon.
Once again, we thank you for your business during this trying time. We look forward to continuing to provide you and your families with quality educational products that celebrate our great nation.